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Privacy Policy

This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy does not create any rights or obligations for either you or us in addition to those imposed by the Privacy Act.

Collection of Personal Information

We collect Personal Information when you:

  1. interact with us through the phone, in person, via email, our Website or our Third Party Suppliers and you provide us your details
  2. enquire, purchase or subscribe to our or our Third Party Supplier services; or
  3. subscribe to our mailing list or otherwise sign-up to receive correspondence from us on a regular or irregular basis.

We collect and hold the following types of Personal Information:

  1. your name;
  2. date of birth;
  3. business name;
  4. billing address;
  5. postal address;
  6. email address;
  7. phone number;
  8. occupation;
  9. Social Media details and access tokens (to the extent that they are separate to the above information); and
  10. optional information that you consent to provide, including your interests, gender or age.

We do not store credit card details as we use payment gateways and/or third party processors.

We will only collect your Personal and Sensitive Information using fair and lawful means.

Use of Personal Information

We collect Personal Information to:

  1. improve our products and services;
  2. provide our product or services to you;
  3. administer and manage those services and products, including charging and billing;
  4. communicate with you;
  5. offer you promotional products or market our products that you are interested in;
  6. keep a record of your order for possible refund or exchange;
  7. keep our customer database;
  8. investigate any complaints that you make;
  9. investigate whether you are in breach of our Terms and Conditions;
  10. verify your identity;
  11. comply with the law or use your information as permitted under the law; and
  12. use your information for purposes that are related to the above.

With your permission, we may send you emails about our Business, new products and other updates.

We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003 (Cth).

We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:

  1. use the information that you reasonably expected us to use for promoting and marketing our Business to you; and
  2. provide you a simple method to opt-out.

We will not contact you to promote or market our Business if you request us not to.

You can unsubscribe from our mailing list at any time by following the prompts in our emails or by contacting us directly.

Cookies

We may, from time to time use ‘cookies’ which are small data files placed on your machine or device to store information. Please note that although cookies do not generally store Personal and Sensitive Information, they may contain your IP address and other non-personal identifying information of the device used to access the Website.

We store cookies on your device in accordance with our Terms and Conditions.

We use cookies in many ways including:

  1. authentication cookies that monitor whether you are logged in or not;
  2. session cookies that allow you to remain logged in and track your activities;
  3. persistent cookies that help us monitor our services;
  4. flash cookies to personalise your experience.

We use cookies for many reasons including but not limited to:

  1. improving the performance by reporting any errors that occur;
  2. providing statistics about how the Website is used;
  3. remembering settings that you used on our Website;
  4. identifying that you are logged into the Website;
  5. linking to Social Media; and
  6. providing ads, links or services that are more tailored to you.

You may disable and delete cookies in your browser if you do not want us to use cookies but doing so may detract from your enjoyment of our Website.

Security

We take reasonable precautions and follow industry best practices to protect your Personal Information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If we receive unsolicited Personal and Sensitive Information, we may destroy it or ensure that it is de-identified if it is lawful and reasonable to do so.

We use a database management system to store Personal Information that contains security features such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.

For credit card transactions we use a third party processor (e.g PayPal) and/or payment gateway (e.g eWay) that we may change from time to time so that:

  1. payments are processed in real time; and
  2. we do not have access to your credit card numbers.

Anonymity and Pseudonymity

You may interact anonymously or by using a pseudonym, for example when you:

  1. call us;
  2. email us;
  3. interact with us using automated chat features; and/or
  4. make a Post;

and you may refuse to give your details.

However, you must provide your true and accurate Personal Information when you:

  1. purchase or engage with any goods or services we provide;
  2. sign up for a mailing list;
  3. lodge a complaint; and/or
  4. are required to provide Personal Information under the law.

Disclosure of Personal Information

We only disclose your Personal and Sensitive Information for purposes that are reasonably related to our Business.

We may disclose your Personal and Sensitive Information to third parties, from time to time, to assist us in conducting our Business, including:

  1. technology service providers including internet service providers or cloud service providers;
  2. couriers such as Australia Post and/or international postal service entities;
  3. data processors that analyse our Website traffic or usage for us;
  4. agents that perform functions on our behalf, such as mailouts, debt collection, marketing, advertising, or other management of the services that we provide to you;
  5. credit reporting and fraud checking agencies;
  6. your agents and representatives, such as legal advisors;
  7. our related bodies corporate; and
  8. to persons, entities or courts as required under the law, including government and regulatory authorities.

We may disclose your Personal and Sensitive Information to third parties:

  1. to provide the service you wish to use;
  2. to improve our Business, services, products and Website;
  3. to customise and promote our services which may be of interest to you;
  4. to comply with or as permitted under the law; or
  5. with your consent.

We do not sell email addresses or any other Personal Information to third parties for profit.

Overseas disclosure of Personal Information

As a global organisation, we may store, use, transfer, and otherwise process your Personal Information in countries outside of Australia (which may include Canada, the United Kingdom and the United States).

By using our services, you consent to our transfer to, and handling of, your Personal Information in a jurisdiction which may have different (and less stringent) data protection rules than Australia.

Accessing and Correcting Your Personal Information

You may request access to your Personal Information that we hold, and we will:

  1. verify your identity;
  2. charge you to cover the cost of meeting your request, if any, but not for the request itself; and
  3. within a reasonable period of time, comply with your request.

We may refuse to allow you to access your Personal Information if we are not required to do so under the Australian Privacy Principles.

You may request to correct your Personal Information that we hold, and we will update your Personal and Sensitive information so that it is up-to-date, accurate, complete, relevant and not misleading.

If you would like to access or correct your Personal Information, please contact us by:

  1. email: privacy@originalmineral.com; and/or
  2. post: Original & Mineral, Level 1, 145 William Street, Darlinghurst NSW 2010, Australia.

Third Party Services

In general, the Third Party Suppliers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, yourself, your invitees, employees and agents.

However, certain Third Party Suppliers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For Third Party Suppliers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.

Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms and Conditions.

Changes to this Privacy Policy

This Privacy Policy is reviewed from time to time to assure compliance with the Privacy Act. We reserve the right to update, change or replace any part of this Privacy Policy at any time and without specific notice to you.

You can review the most current version of the Privacy Policy at any time on our Website. It is your responsibility to check the Website periodically for changes. Changes and clarifications will take effect immediately upon their posting on the Website.

Complaints

If you believe we have breached the Australian Privacy Principles under the Privacy Act or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:

  1. firstly, contact us in writing to the email or postal address in clause 8.4 and include the following in your complaint:
    1. your contact details;
    2. section or provision of the Australian Privacy Principles or Code that you believe we breached; and
    3. our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code,
  2. and you must allow us a reasonable time, about 30 days, to reply to your complaint; and
  3. secondly, you may complain to the Office of the Australian Information Commissioner if:
    1. you are not satisfied with our response; or
    2. we do not respond to you within a reasonable time without sufficient explanation.

If you believe that the unlawful processing of your Personal Information has been carried out, you can also file a complaint with the supervisory authority responsible for regulating the compliance with privacy and data protections laws in your jurisdiction. See below for details of where complaint should be presented to for each jurisdiction:

  1. Australia, the Office of the Australian Information Commissioner - https://www.oaic.gov.au.
  2. United States, the Federal Trade Commission https://reportfraud.ftc.gov/#/.
  3. Canada, the Office of the Privacy Commissioner of Canada - https://priv.gc.ca.

Definitions

Unless the contrary intention appears:

  1. Australian Privacy Principles means the principles under Schedule 1 of the Privacy Act.
  2. Business means the business conducted by Sasi Group Pty Ltd trading as Original Mineral ABN 45 125 823 305.
  3. Company means Sasi Group Pty Ltd.
  4. Personal Information means personal information as defined under Privacy Act 1988 (Cth).
  5. Post includes comments, images, photos, writings or any other material that you upload on our Website.
  6. Privacy Act means the Privacy Act 1988 (Cth).
  7. Privacy Policy means this privacy policy, as amended from time to time.
  8. Sensitive Information means sensitive information as defined under the Privacy Act.
  9. Social Media means any social networking websites that may use your Personal Information for integration with the Website, including but not limited to:
    1. Facebook;
    2. Twitter;
    3. Instagram; and
    4. LinkedIn.
  10. Terms and Conditions means our Terms and Conditions document accessible on our Website.
  11. Third Party Supplier means any party that supplies goods or services to you and us and includes advertisers who advertise their goods or services on our Website to you or your invitees.
  12. You (whether in capitals or not) means the user of our Website and Your and Yours have corresponding meanings.
  13. We (whether in capitals or not) means Sasi Group Pty Ltd trading as Original Mineral and our related body corporates and the words “us” and “our” have corresponding meanings.
  14. Website means https://originalmineral.com and https://originalmineral.com.au or any other website we operate where this Privacy Policy is published.

  15. The word ‘include’ is used without any limitation.